Terms & Conditions

Please read the terms and conditions below. By using my services you agree to follow and respect them.

Who am I and what are my services?

My name is Adina Ciocoiu. My services are: Gestalt coaching and counselling to support you during chanllenging emotional processes; Reiki therapy for physical body complaints; workshops and support groups.

Appoitment planning

To book an appointment I would need to share your private information with me. This will be online, via the form and/or collected during our first introductory meeting. This consist of contact information and backgroud details on your situation and your reason for seeking my services. This helps me understand your situation and is the base of our work together. The appointments are scheduled or planned collaboratively and I will share  the practical details of location and access beforehand.

The duration of the sessions differ according to your needs and rervice requirements. I ask you to arrive at the session on time or no later than a few minutes earlier than the agreed time. For the duration of our meetings  you agree to have your phone on silent mode. You are requested to not attend the sessions under the influence of drugs or alcohol.

Rescheduling and cancellation

Rescheduling, cancellation of appointments is considered free of charge with a notice of 48h before the planned session, by email at adina@thelibrarywithin.com. Cancelling of appointments in less than 48h is charged at full fee. In case of late arrival, the session will be shortened to keep to the agreed 1 hour (60 min) duration. For last minute urgencies, please get in touch with me as soon as you are aware of them. Any planned absence for both therapist and client are to be shared at least 1 week in advance.

Payment

Payment of services takes place at the end of the month, based on the invoice you receive from me. This invoice contains your personal information, dates and description of the service, and due date for payment. The due date for payment is withing 7 days after receiving the invoice. If there’s a delay with payment please discuss your situation with me in advance. Unless aggreed further costs will be inccurred. 

Online session 

The online sessions take place using a secure connection using Jitsi. Please make sure your connection, tools require to connect (ie camera, microphone) are working properly. Treat the online session as if it were an in person session, and please try to minimize distractions and have all that you might need for the session available and at hand.

Ending sessions 

Ending or interruption of sessions is discussed with me in person. You are welcome to stop making appointments at any time, yet I expect a closing session in person or online where the counselling process is discussed and concluded. You aggree to attend this final, concluding session.

Confidentiality and Data Protection

I keep short notes of the sessions. These are not identifiable with the real name of the client. I commit to keep  any personal information of the client private. I commit to never share or sell contact information of the client. You can read here more about the privacy policy.

Code of ethics

I am member of Nederlands Vlaamse Associatie voor Gestalttherapie en Gestalttheorie (NVAGT)  and European Association for Gestalt Therapy (EAGT) and I adhere to their code of ethics. These can found and read here: NVAGT code of ethics  in Dutch (pdf) and EAGT code of ethics in English. Your private information is always kept confidential, in line with the ethical code these professional organisations.

IMPORTANT:  The sessions are completely confidential, except of the case when I have reasonable doubt or worry about the safety you and your environment. This may substantiate my decision to break the rule on confidentiality and to inform those officials or professionals, who are able to intervene and prevent the assumed danger or risk.  You will be informed about such steps.

For the purpose of further accreditation, I may submit written material of some sessions for evaluation. Any such material will be disguised to protect the client’s identity and will only be reviewed by trainers bound by the same or a similarly compatible Code of Ethics.  

Quality of care

To support my professional  process I engange in intervision sessions with fellow Gestalt therapist peers and supervision sessions with experienced Gestalt supervisor. Next to this, I am also in private therapy for my own personal process. I attend conferences and webinars, read specialised books and contiously develop as a practitioner. This ensures that I am at my best when enganged in our working relationship.

Complaints

Any complaints that you have concerning my services are first to be discussed in person between the two parts involved. Any reservations or changes that can affect the work are to be shared and discussed openly, in person, during the session. If the issue cannot be resolved between parts, then client can submit a complaint with the local professional association where the counsellor/therapist is member (NVAGT)